Shipping and Delivery

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1. Shipping Coverage

We currently deliver to addresses within [list your service areas – e.g., city, state, or country]. If you’re unsure whether we ship to your area, please contact our support team before placing your order.

2. Order Processing Time

  • Orders are processed within [1–2] business days (excluding weekends and holidays).
  • Orders placed after [cut-off time, e.g., 2 PM] will be processed the next business day.
  • During high-demand periods or promotions, processing may take slightly longer.

3. Delivery Timeframes

We offer the following delivery options:

  • Standard Delivery: Estimated delivery within [2–5 business days]
  • Express Delivery (where available): Delivered within [1–2 business days]
  • Same-Day Delivery: Available in select locations for orders placed before [cut-off time]

Note: Delivery timelines may vary depending on your location, order volume, and courier partner availability.

4. Shipping Charges

  • Free Shipping: On orders over [insert amount, e.g., ₹999 / $50]
  • Flat-Rate Shipping: ₹[amount] / $[amount] on orders below the free shipping threshold
  • Additional charges may apply for express or remote area deliveries

Shipping fees (if any) will be clearly shown at checkout.

5. Perishable Goods Handling

We take the freshness of our products seriously:

  • All food items are carefully packed to maintain quality and hygiene during transit.
  • For heat-sensitive items, we may use insulated packaging or cold packs (when needed).
  • We recommend someone be present to receive the delivery, especially for perishable products.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number. You can use this to monitor the status and estimated delivery time.

7. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address or contact details, or
  • No one available to receive the package

Our delivery partner may attempt redelivery. If the package is returned to us, re-shipping charges may apply.

8. Damaged or Delayed Deliveries

If you receive a damaged package or your delivery is significantly delayed:

  • Contact us within 24 hours of receiving the order
  • Provide your order number and photos (if applicable)
  • We’ll investigate and provide a resolution—either a replacement, refund, or store credit