Refund and Cancellation Policy
Refund & Cancellation Policy
1. Order Cancellation
We understand that sometimes plans change. You may cancel your order under the following conditions:
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Before Dispatch: Orders can be canceled within [X hours] of placing the order, provided it has not been packed or dispatched.
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After Dispatch: Once your order is shipped, it cannot be canceled.
To request a cancellation, please contact us immediately at [your email or phone number].
2. Refund Eligibility
Due to the nature of food products, we only offer refunds under specific circumstances:
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Damaged or Spoiled Items: If you receive an item that is damaged, expired, or spoiled, please contact us within 24 hours of delivery with photo evidence.
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Incorrect Orders: If you receive the wrong item, notify us within 24 hours and we will arrange a replacement or refund.
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Missing Items: If something is missing from your order, contact us within 24 hours for resolution.
We do not offer refunds for:
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Change of mind after order dispatch
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Delays caused by courier services or incorrect address details
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Opened or partially consumed products
3. Refund Process
Once your claim is reviewed and approved:
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A refund will be issued to your original payment method within 5–7 business days.
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Alternatively, we may issue a store credit or resend the item, based on your preference and product availability.
4. Return Policy
As we deal with perishable food items, we do not accept returns unless explicitly instructed by our support team in case of an error or quality concern.
5. How to Request a Refund or Report an Issue
To ensure a quick resolution, please email us at [your-email@example.com] with:
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Your order number
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A clear description of the issue
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Photos or videos (if applicable)
We aim to respond within 24 hours.